Helping claims management companies efficiently handle claims
Claims management companies (CMCs) processing claims processes on behalf of consumers and organisations can use Caseblocks to create case-based automation for any new claims scenario.
Caseblocks first entered the claims industry when we are asked to help the UK’s Creditfix automate the handling of 1 million PPI claims. This was one of the first installations for the platform, which provided a high value solution for the client, while allowing us to fine-tune automation at scale.
The key parts of the process were collecting authorisation to act for each of a consumer’s historic credit agreements, followed by claim submission and the chase processes applied to the credit provider.
Other projects in auto & healthcare claims came along as did solutions in support of consumer tax rebate claims against HMRC in the UK.
Along the way we’ve added features which are essential for volume processing, such as business rules aimed at optimising straight through processing and email handling to communicate transparency and drive human activity.More recently, we’ve added AI features to simplify the class experience for our client and their customers.
Features
The full Caseblocks repository can be deployed of essential process flows, with templates for different claim types such as property, auto and health. With the Caseblocks API, 3rd party systems can interact with Caseblocks data directly and through the Caseblocks configuration tools
BETA Vertical Agent
Caseblocks strives to make processes simple, by abstracting detailed automation into simple case tasks (e.g. “submit to assessing engine”) and case lifecycle automation scripts such as onCreate, onUpdate. But even that simplicity has limitations which are intrinsic to GUI’s – not every user will understand how to use a webform without an induction.
Vertical agents remove this limitation by allowing users to interact with the system using their natural language, rather than having to point and click their way around an application. With all the benefits of the Caseblocks automation platform at its disposal, Caseblocks vertical agents are the future for human computer interaction.
Implementation
Our preferred way of working is to create a demo which highlights important aspects of your process. We’ll do this at our cost and provide full project and licensing quotations before we start.
There are a few different options for implementation:
– Caseblocks provides a full managed service, including software licensing and services for setup and support
– Caseblocks provides software and training, and the end-user completes the configuration and integration
– Caseblocks provides software and training, and the solution is implemented and supported by the end-user’s preferred technology partner.
Contact us to learn more.